Quote Request and Confirmation
The quote is valid for 30 days and is not an option; the service reservation is understood to be acquired only upon confirmation of the availability of the vehicle by the company following receipt of the quote duly dated, stamped and signed for acceptance.

Confirmation must be made by returning the stamped and signed quote for acceptance by e-mail to the address gruppi.torino@arrivastaging.it.

Terms of payment
Advance payment before the service is performed, by bank transfer or directly to the driver upon receipt.

Rates
they are expressed net of VAT;
include: motorway tolls;
they do not include: parking, tolls and individual taxes for travelers in Italy and abroad, bus taxes for abroad, ferries, tunnels, bridges and shuttle trains for buses.
Additional expenses charged to the customer
second driver: € 200.00 per day, in addition to any costs for returning to the departure deposit in case of partial use.
night driving: the services must end within 24 hours. From 24 to 6 hours a supplement of 30% must be paid.
any waiting after the scheduled service time: € 40.00 + 10% VAT per hour / fraction of an hour.
Board and lodging for the driver / I.
The related costs are charged to the customer; if they are not paid directly on the spot by the Customer, they will be invoiced for the entire amount.

Empty path
The empty kilometers traveled are counted at the expense of the customer.

Waiver / Cancellation of confirmed services
No charge will be charged to the Customer should he renounce the service by 08:30 on the working day preceding the one scheduled. Otherwise, the total amount foreseen for the service will be invoiced. The cancellation must be communicated in writing to the Rental Office by e-mail: gruppo.torino@arrivastaging.it.

Compensation for damages for vandalism
Before the start of the trip, the group leader or manager will check the condition of the vehicle together with the driver, the same operation will be repeated at the end of the trip to check for any damage which, after being quantified, will be charged to the managers

Personnel requirements

The buses are driven exclusively by employees of the Company towards whom all social security and welfare obligations are fulfilled; the drivers are provided with the professional documentation required by law.

In the use of traveling personnel, the Company applies the current national and European legislation on the regulation of driving times and daily rest times of drivers engaged in non-scheduled services:

REG. THERE IS. 561/2006 Driving and rest times for the driver

Maximum daily commitment: 13 hours

Daily driving: 9 hours or 10 hours no more than twice a week

Driving breaks: 45 min. every 4.30 hours of driving, or with splitting into max 2 periods (the first of at least 15 min, the second of 30 min.)

Regular daily rest: 11 consecutive hours over 24 hours extended to 12 hours if divided (3 hours + 9 hours without interruption)

Reduced daily rest: 9 consecutive hours within 24 hours for no more than three times a week

Vehicle requirements

All buses used are in possession of the required registration title and in compliance with the provisions in force on the subject of annual inspection.

The Company also provides preventive maintenance cycles on a scheduled basis in order to ensure the constant maintenance of the vehicle’s efficiency and safety conditions.

Before each service the buses are subjected to specific internal and external cleaning.

All buses used for rental services have the following minimum standard equipment: reclining seats, air conditioning, minibar, hi-fi radio, TV, video player; any additional equipment (toilet, DVD player, coffee machine, etc.) can be made available upon agreement with the Rental Office, subject to availability.

Rules to be observed inside the vehicle

The use of seat belts is mandatory for all passengers.

For minors with a height of less than 1.50 meters, the use of safety devices suitable for the child’s age is mandatory (child seats must be provided by customers).

The parent will be responsible for the correct placement of the child, and not the company or the driver of the vehicle.

It is strictly forbidden to smoke, consume food / drinks, obstruct the corridor and / or exit doors or occupy seats with backpacks, bags, suitcases.

Travel program

The service is carried out following the travel program agreed by the Customer with the Company.

Any changes to the program itself must be agreed with the Company through the driver, reported on the travel sheet and signed by the customer; the changes agreed upon after the start of the service may lead to the adjustment of the agreed price.

In any case, the rest times provided for the driver must be respected, so as to allow him to carry out his work in full efficiency.

Forced termination of service

The interruption of the service due to force majeure does not entail the right to a refund.

In the event of a technical breakdown of the vehicle, the Company guarantees timely intervention in order to minimize the inconvenience of travelers by activating its own structure or organizations affiliated with the repair or replacement of the vehicle.

Responsibility

All buses are insured for risks deriving from road traffic in accordance with Law 990/69 with a primary insurance institution with a single ceiling of € 32,000,000.00.

The Company provides for the reimbursement of any damage to property and / or people, caused by its own civil liability, in the following cases:

• for damage unintentionally caused to third parties by the movement of vehicles (including passengers carried);
• for loss of transported baggage (excluding money, valuables and securities): in this case the maximum amount recognized by the Company is that provided for by art. 2 of Law no. 450/85;
• for unintentional damage to clothing.

In order to access the compensation, the customer must report the fact to the driver and then contact the Claims Office (Monday to Friday, from 8.00 to 12.30 and from 14.00 to 17.00).